Terms & Conditions

Welcome to Tibras. By using our website or placing an order, you agree to the terms below.

1. Order & Cancellation

Orders can be cancelled at any time before shipping. Once shipped, cancellations are no longer possible.

2. Product Information

All product photos are for reference only. Slight differences in color, size, and design may occur due to lighting or manual craftsmanship.

3. Payment Methods

We accept the following methods of payment:

Visa
MasterCard
Mada
Apple Pay
PayPal
Cash on Delivery (COD)

4. Shipping & Delivery

We ship worldwide. Shipping is free in some local regions. Delivery usually takes 3–4 working days, but this may vary depending on your location and courier conditions.

5. Return, Exchange & Refund Policy

Returns are accepted within 7 days of delivery, subject to review.
Only partial refunds are provided depending on the product condition.
Exchanges are allowed in select cases. Please contact our support for approval.
The customer is responsible for the product once delivered.

6. Liability

Once the item is delivered, we are not liable for any loss, theft, or damage. All claims must be made directly with the courier if delivery issues occur.

7. Dispute Resolution

If you have any issues with your order, please contact us first so we can assist in resolving the matter quickly and fairly.

8. Contact Information

Tibras
Email: info@tibrasjewel.com
WhatsApp: +966 56 963 1524