Shipping, Return & Refund Policy
Shipping Policy
At Tibras, we offer worldwide shipping. Some local regions may be eligible for free delivery depending on the order and location.
Orders are typically processed and shipped within 1–2 business days. Estimated delivery time is 3–4 working days, though delays may occur due to regional or courier factors.
Shipping Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable).
Return Policy
We accept returns within 7 days of delivery under the following conditions:
- Item must be unused and in its original condition.
- Customer must contact our support to initiate a return.
- Shipping cost for return is borne by the customer (unless the product is defective).
Refunds
All approved returns will be eligible for a partial refund, based on the condition of the returned item.
Refunds are processed within 7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.
Exchanges
Exchanges may be granted in certain cases for size or product issues. Please contact our support for eligibility before sending the item back.
Responsibility After Delivery
Once the product has been successfully delivered to the customer, we are not liable for any damage, loss, or theft. Please ensure the correct address and availability during delivery.
Contact Us
If you have any questions about our shipping, return, or refund policies, please contact us:
Email: info@tibrasjewel.com
WhatsApp: +966 56 963 1524